Coronavirus – Information and Advice

Government Website

Face Covering Exemption

We understand that the general public may be anxious about the wearing of face coverings/masks; however, GPs are not contractually obliged, or in a position, to provide exemption letters or certificates for patients who believe they should be exempt from wearing a face covering.

The guidance suggests there is no requirement for the public to provide evidence, medical or otherwise, for exemption therefore a self declaration from the individual should be sufficient.

For more information please visit the GOV.UK website for further information on the use of face coverings:

Test and Trace

Please visit www.gov.uk/nhs-test-and-trace-how-it-works for information regarding Test and Trace and how it works.

Government’s Shielding Policy

To self-identify with the Government’s shielding policy, please visit www.gov.uk/coronavirus-shielding-support.

Self Help

To keep up to date with national and local information on the coronavirus, please visit the following links:

Information Regarding Self-Isolation and Your Wellbeing

Repeat Prescriptions

We will not issue repeat prescriptions for items that are not yet required. Please visit our Prescriptions page for more information on how to order your repeat prescription.

Electronic Prescriptions

The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.

To register, please complete our Electronic Prescription Service Registration form.

We encourage all patients to register for this free service.

Delivering Medicines to Patients

Pharmacies are receiving an increase in the number of requests for delivery of medicines due to the COVID-19 pandemic. Please only request delivery of medicines if you have no other option. This will help ensure that pharmacies have the ability to deliver to those who are in need.

Face to Face Contact / Telephone Triage

All new appointment bookings with a GP will be for a telephone consultation in the first instance.

Depending on the nature of your appointment, you may be asked to attend the surgery if clinically safe to do so. Please do not attend the surgery for an appointment unless you have specifically been asked to do so by a clinician.

If you are asked to attend the surgery please following the guidance below:

  • Do not enter the surgery more than 5 minutes before your appointment
  • Wear a face covering
  • Use the hand gel provided in the entrance
  • Press the buzzer to the right of inner doors and wait to be let in

Many thanks for your continued support and co-operation.

Online Booking

Following advice from NHS England we have currently suspended online booking appointments. Please ring the surgery on 01457 832590 to make an appointment or to book a telephone consultation.